Refund & Cancellation Policy
General guidance for cancellation and refund review.
Refund or cancellation, where applicable, depends on the service stage, work completed, official costs, third-party charges, documentation status and written terms confirmed for the specific case.
1. No refund is automatically assumed unless confirmed in writing under the applicable case terms
No refund is automatically assumed unless confirmed in writing under the applicable case terms.
2. Government, third-party, documentation, appointment, courier, verification or service costs may be non-refundable once initiated or paid
Government, third-party, documentation, appointment, courier, verification or service costs may be non-refundable once initiated or paid.
3. Cancellation requests should be submitted through official contact details with applicant or employer reference information
Cancellation requests should be submitted through official contact details with applicant or employer reference information.
4. Refund review may require supporting documents, payment proof, written communication records and process-stage verification
Refund review may require supporting documents, payment proof, written communication records and process-stage verification.
5. The company may deduct applicable administrative, service or actual cost components where permitted by the confirmed terms and applicable rules
The company may deduct applicable administrative, service or actual cost components where permitted by the confirmed terms and applicable rules.